Virtual Citizen Support Centre (Jana Sahayata Kendra) has been set-up jointly by CYSD, Human Context, Health Bot and Aaina sharing information relating to Covid 19 – precautions and safety measures, access to entitlements and psycho-social counseling to the affected people. People can dial the Toll free Number 8880592592 and access benefits from the centre remaining open from 10.00 am to 5.00 pm every day.

As on 19th April, 665 calls landed to the system, out of which 393 were related to different services: 172 were about basic information, 163 were on entitlements, 33 were relating to psycho-social counseling and 25 on virtual care.  However, 272 calls were dropped/missed/wrong option selected by the callers.