Mamata, an Anganwadi Worker from a remote village in Koraput called the Citizen Support Centre (CSC) with a hope that her query could be properly responded. She had received an Oximeter and a Thermometer from the Government to help people in her area during COVID pandemic. However, she didn’t know how to use those.

Mamata, after learning about the CSC immediately dialled on the toll free number to clear her queries.  Her call was answered by one of the CSC team members. The call receiver informed her about the usage of the equipment clearly. She was also advised to watch two informative videos on the subjects prepared by CSC and disseminate the video with other AW workers and Ashas to help them learn the art of using the equipment. Instantly, CSC team member shared the videos on Mamata’s personal WhatsApp number to ease the learning process.

Certainly, the case of Mamata evidences that the tireless efforts of CSC has been reaching the unfathomable areas and yielding fruitful results as envisaged. Like Mamata, 25 other ASHAs, ANMs and volunteers have got their queries clarified after reaching out to the CSC.