In the morning of 22nd May, Minakshi Panda, a member of the tele-medicine team of the Citizen’s Support Centre (CSC) received a phone call. A woman named Menaka Pradhan from Kalyanpur of Khurda district was on the other end asking for help. Menaka’s husband Bijaya was ill and the family was unable to receive any support from neighbours and others in the village suspecting him as Corona patient. Finding no other way, Menaka reached out to CSC for help.

After listening to her carefully, Minakshi understood that Menaka’s husband had symptoms of COVID-19. He was suffering from fever, cough & cold for last three days. Immediately Minakshi connected her with Dr. Soumen Roy, the medical practitioner. The doctor prescribed her the required medicines and assured that her husband would recover soon.

The prescription details were also sent to her by the CSC telemedicine team and the team took regular updates from Menaka on her husband’s health status for the next 5 days. Dr. Roy was consulted thrice as Menaka and her children started showing mild symptoms as well. The family was closely monitored by the telemedicine team and the right medicines were prescribed by Dr. Roy for them.

On 27th May, Menaka & Bijaya without anxieties informed the CSC that they were free from Covid symptoms. “It is indeed a rebirth of our family”, said Menaka while paying their sincere gratitude to the CSC Team for helping them during such crisis.